Return Policy

Thank you for your purchase. We hope you are happy with your order. However, if you are not completely satisfied for any reason, you may return it to us for a refund or an exchange. Please see below for more information on our return policy.

Returns

All returns must be postmarked within twenty-eight (28) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

Return Process

To return an item, please email our customer service team at returns@bas1group.com to obtain a Return Merchandise Authorisation (RMA) number. After receiving your RMA number, place the item securely in its original packaging along with the return form provided, then mail your return to the following address:

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

Refunds

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least fourteen (14) days from our receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

Exceptions

The following items cannot be returned or exchanged:

• Personalised items and custom-made items
• Goods with a seal for health protection and hygiene reasons that has been broken
• Goods that have been mixed inseparably with other items after delivery

For defective or damaged products, please contact us at the details below to arrange a refund or exchange.

Please Note

Questions

If you have any questions concerning our return policy, please contact us: